Frequently Asked Questions
1. Why should I hire a Professional Organizer?
Because you deserve it.
2. Can’t I just get organized myself?
Yes, and we encourage you to do so. Organization, in its most simplistic form, involves two acts: deciding whether or not to keep something and deciding where to put it. If you can do this, you can organize your whole home. However, if you feel overwhelmed, are constantly “rebounding,” or just don’t know where to start, we’re here to serve.
3. What are your Professional Organizing rates?
$75 / hour per organizer (with a five-hour minimum). Get the details here.
4. What forms of payment do you accept?
We accept all major credit cards (American Express, Discover, Master Card, and Visa). Payment for consultations is due at time of booking; payment for services is due once you’re thrilled with the results.
5. What areas do you service?
We service all areas located within 35 miles of St. Louis including St. Louis County, Jefferson County, St. Charles County, and O’Fallon MO.
Areas commonly served include West County, South County, Ballwin, Clayton, Chesterfield, Crestwood, Creve Coeur, Des Peres, Fenton, Frontenac, Kirkwood, Ladue, Manchester, and Webster Groves.
If you live outside our service area an additional travel fee may apply.
6. What is your cancelation and missed appointment policy?
Cancelations significantly affect our schedule and the schedules with whom we work. Due to our ever-increasing demand, and to be available to our committed clients, we have a detailed cancelation policy.
Cancelations or rescheduled appointments made with less than 48 hours notice will incur a $150 cancelation fee charged to the card on file.
Clients more than 30 minutes late to their appointment will be considered a no-show and the same fee will apply. Thank you for understanding this policy ensures we honor the time of our team and our clients.
7. How long does it take to complete each organizing project?
Each client is as unique as their space and each project varies according to factors such as level of involvement, size, and complexity. We will work with you to respect the given timeline and budget you set. We will always discuss the expectations and requirements with you and communicate any changes throughout the process.
Our goal is to work as quickly and efficiently as possible during our time together. The biggest variable regarding how long a project takes is how many belongings you have and how quickly you make decisions on what to keep and what to let go.
8. Why do you organize by category?
We’re inspired by the KonMari process (from “The Life-Changing Magic of Tidying Up"). After organizing our own homes this way, we’re convinced that sorting by category is the best way to declutter. By gathering all your similar items, you will be able to easily identify shopping patterns, redundant items, and storage concerns.
9. What sets you apart from your competition?
We don't see other Professional Organizers as competition. The way we look at it, we all want the same thing—for you to live a life focused on what is most important to you (and not the chaos that accompanies clutter). The most important thing you can do when hiring a Professional Organizer is to interview several and pick the one you feel most comfortable and at ease around. Make sure whoever you hire is a good fit for YOU.
10. Do I have to invest in new storage systems to organize my stuff?
Not necessarily, but we do geek out on organizing supplies and want to set you up for success. After learning the vision you have for your space we make recommendations on what to order so you’ll have a sustainable system long after we’re done working together.
11. I'm moving and overwhelmed. Can you help?
Absolutely! Moving can be a stressful time. Let us lighten your load with our Professional Moving Help in St. Louis.
12. Will my information remain confidential?
You bet. All client information is confidential and we only use proprietary information with the permission of each client.